Privacy Policy & Disclaimer

PRIVACY POLICY

1. Introduction

Neural Arc Inc., doing business as Helium AI ("Helium," "we," "us," or "our"), is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered platform and services (the "Services").

This Privacy Policy applies to all users of our Services, including visitors to our website (https://he2.ai), registered users, and customers. By accessing or using the Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

Key Points:

We collect information you provide and information generated through your use of the Services
We do not use your content or data to train AI models without your explicit consent
We do not sell your personal information to third parties
You have comprehensive rights to access, correct, delete, and control your data
We comply with GDPR, CCPA/CPRA, DPDP Act, and other applicable privacy laws

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

Name, email address, and username
Password (encrypted and never stored in plain text)
Company name and job title (optional)
Billing information (processed securely through third-party payment processors)
Profile information and preferences

Content and Communications:

Content you create, upload, or input into the Services ("User Content")
Messages, feedback, and support requests
Survey responses and feedback
Communications with our team

2.2 Information Collected Automatically

Usage Information:

Features and functions you use
Actions you take within the Services
Time, frequency, and duration of your activities
Search queries and commands
AI interactions and prompts

Device and Technical Information:

IP address and approximate location (city/country level)
Device type, operating system, and browser type
Device identifiers and hardware information
Network and connection information
Referring URLs and pages visited

2.3 AI-Generated Information

AI Interaction Data:

Prompts and inputs you provide to AI systems
AI-generated outputs and responses
Feedback on AI performance and accuracy
Usage patterns and preferences for AI features

3. How We Use Your Information

3.1 To Provide and Improve the Services

Process your requests and deliver AI-powered features
Maintain and improve the functionality and performance of the Services
Develop new features and capabilities
Personalize your experience and provide relevant recommendations
Conduct research and analysis to enhance our AI systems (excluding training on your content without consent)

3.2 For Security and Fraud Prevention

Verify your identity and authenticate access
Detect, prevent, and investigate fraud, abuse, and security incidents
Monitor for violations of our Terms of Use and policies
Protect the rights, property, and safety of Helium, our users, and the public
Comply with legal obligations and enforce our agreements

6. AI-Specific Privacy Practices

6.1 No Training on Your Data

Critical Commitment:

We do not use your User Content, prompts, or AI interactions to train or improve our AI models without your explicit written consent. Your data is processed solely to provide the Services to you.

6.2 AI Model Processing

When you use AI features:

Your inputs are processed by our AI systems to generate outputs
Processing occurs in secure, isolated environments
Inputs and outputs are associated with your account for service delivery
We do not share your AI interactions with other users or third parties (except service providers as described above)

6.3 AI Output Ownership

You retain ownership of:

All content you input into the Services
AI-generated outputs produced in response to your inputs

We do not claim ownership of your AI-generated content.

9. Your Privacy Rights

9.1 Rights Under GDPR (EEA, UK, Switzerland)

If you are located in the EEA, UK, or Switzerland, you have the following rights:

Right to Access: Request a copy of your personal data we hold
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data in certain circumstances
Right to Restriction: Request limitation of processing in certain situations
Right to Data Portability: Receive your data in a machine-readable format and transfer it to another service
Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
Right to Withdraw Consent: Withdraw consent for processing at any time
Right to Lodge a Complaint: File a complaint with your local data protection authority

9.2 Rights Under CCPA/CPRA (California)

If you are a California resident, you have the following rights:

Right to Know: Request information about the categories and specific pieces of personal information we collect, use, and disclose
Right to Delete: Request deletion of your personal information, subject to certain exceptions
Right to Correct: Request correction of inaccurate personal information
Right to Opt-Out: Opt out of the "sale" or "sharing" of personal information (we do not sell or share personal information)
Right to Limit Use of Sensitive Personal Information: Limit use of sensitive personal information to necessary purposes
Right to Non-Discrimination: Not receive discriminatory treatment for exercising your privacy rights

9.3 Rights Under DPDP Act (India)

If you are located in India, you have the following rights:

Right to Access: Obtain information about personal data processing
Right to Correction: Request correction of inaccurate or misleading data
Right to Erasure: Request deletion of personal data when no longer necessary
Right to Grievance Redressal: File complaints with our Data Protection Officer or the Data Protection Board
Right to Nominate: Nominate another individual to exercise your rights in case of death or incapacity

9.4 Exercising Your Rights

To exercise any of these rights:

Online: Use the privacy controls in your account settings
Email: Send a request to privacy@he2.ai
Mail: Write to us at the address provided in Section 13

We will respond to verified requests within:

30 days (GDPR)
45 days (CCPA/CPRA)
30 days (DPDP Act)

8. Data Security

8.1 Security Measures

We implement comprehensive technical and organizational measures to protect your information, including:

Technical Safeguards:

Encryption in transit (TLS 1.3) and at rest (AES-256)
Secure authentication and access controls
Regular security audits and penetration testing
Intrusion detection and prevention systems
Automated backup and disaster recovery procedures
Secure software development practices

Organizational Safeguards:

Employee training on data protection and security
Background checks for personnel with data access
Confidentiality agreements and access restrictions
Incident response and breach notification procedures
Regular security policy reviews and updates
Third-party security assessments and certifications

8.2 Compliance Certifications

We maintain industry-standard security certifications, including:

SOC 2 Type II compliance
ISO 27001 certification
Regular third-party security audits

8.3 Data Breach Notification

In the event of a data breach that affects your personal information, we will:

Notify you within 72 hours of becoming aware of the breach (as required by GDPR)
Provide information about the nature and scope of the breach
Describe steps we are taking to address the breach
Offer guidance on protecting yourself from potential harm
Notify relevant regulatory authorities as required by law

13. Contact Information and Data Protection Officer

13.1 Privacy Inquiries

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices:

Email: privacy@he2.ai
Website: https://he2.ai/privacy
Mail: Neural Arc Inc., Attn: Privacy Team, [Your Address]

13.2 Data Protection Officer

Our Data Protection Officer can be reached at:

Email: dpo@he2.ai
Mail: Neural Arc Inc., Attn: Data Protection Officer, [Your Address]

DISCLAIMER

1. General Disclaimer

1.1 No Warranties

THE SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, AND AI-GENERATED OUTPUTS PROVIDED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HELIUM DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY
IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE
IMPLIED WARRANTIES OF NON-INFRINGEMENT
WARRANTIES REGARDING ACCURACY, RELIABILITY, OR COMPLETENESS
WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE

1.2 AI-Specific Disclaimers

Accuracy and Reliability:

AI-GENERATED CONTENT MAY CONTAIN ERRORS, INACCURACIES, OMISSIONS, OR OUTDATED INFORMATION. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED OUTPUTS.

Bias and Fairness:

AI SYSTEMS MAY REFLECT BIASES PRESENT IN TRAINING DATA OR SOCIETAL PATTERNS. WE DO NOT WARRANT THAT AI OUTPUTS WILL BE FREE FROM BIAS OR DISCRIMINATION.

Consistency:

AI SYSTEMS ARE PROBABILISTIC AND MAY PRODUCE DIFFERENT OUTPUTS FOR SIMILAR INPUTS. WE DO NOT WARRANT CONSISTENT PERFORMANCE ACROSS ALL USE CASES.

Suitability:

WE DO NOT WARRANT THAT AI-GENERATED CONTENT IS SUITABLE FOR ANY PARTICULAR PURPOSE, INCLUDING PROFESSIONAL, MEDICAL, LEGAL, OR FINANCIAL APPLICATIONS.

3. Professional Advice Disclaimer

3.1 Not Professional Advice

THE SERVICES AND AI-GENERATED CONTENT ARE NOT INTENDED TO PROVIDE AND DO NOT CONSTITUTE:

Medical, health, or mental health advice, diagnosis, or treatment
Legal advice or legal opinions
Financial, investment, or tax advice
Professional consulting or expert opinions
Therapeutic or counseling services

3.2 Consult Qualified Professionals

YOU SHOULD ALWAYS:

Consult qualified professionals for advice specific to your situation
Verify AI-generated information with authoritative sources
Exercise independent judgment and critical thinking
Not rely solely on AI outputs for important decisions
Seek second opinions for critical matters

3.3 No Professional Relationship

USE OF THE SERVICES DOES NOT CREATE:

A doctor-patient relationship
An attorney-client relationship
A financial advisor-client relationship
Any other professional relationship

5. User Responsibility

5.1 Your Obligations

YOU ARE SOLELY RESPONSIBLE FOR:

Content Verification:

Reviewing and verifying all AI-generated content before use
Ensuring accuracy and appropriateness for your purposes
Fact-checking information from any source
Validating outputs against authoritative sources

Compliance:

Complying with all applicable laws and regulations
Obtaining necessary licenses, permits, or approvals
Respecting intellectual property rights
Following professional standards and ethical guidelines

Decision-Making:

Making informed decisions based on complete information
Exercising independent judgment
Considering multiple sources and perspectives
Accepting consequences of your decisions and actions

5.2 Assumption of Risk

BY USING THE SERVICES, YOU ACKNOWLEDGE AND ACCEPT THE RISKS ASSOCIATED WITH:

AI-generated content and automated systems
Potential errors, inaccuracies, or biases
Service interruptions or technical failures
Cybersecurity threats and data breaches
Evolving technology and changing capabilities

Contact Information

For questions about this Privacy Policy or Disclaimer:

Helium AI
Neural Arc Inc.
Email: legal@he2.ai
Privacy: privacy@he2.ai
Website: https://he2.ai

Last Updated: December 24, 2025

BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS PRIVACY POLICY AND DISCLAIMER AND ACCEPT ALL RISKS ASSOCIATED WITH YOUR USE OF THE SERVICES.